In-app support
For connection, account, billing, or device issues, open HevraVPN and go to Settings → Privacy → Diagnostics & support. Diagnostics are included only when you explicitly choose to share them.
Email support
General help: support@awrosoft.com
Privacy requests: support@awrosoft.com
Security reports: support@awrosoft.com
Useful account controls
- Reset a forgotten password from the sign-in screen.
- Review and revoke devices under Settings → Account → Devices.
- Manage a subscription through Apple App Store or Google Play.
- Request account deletion at hevravpn.com/account-deletion.
Service status
If a gateway is unavailable, Smart Route automatically tries another eligible gateway. Include the approximate time, country, network type, and error shown when reporting a persistent issue. Never send passwords, recovery codes, private keys, or full payment details.